Yes, you can change your shipping details before the order is shipped by contacting our customer service at firstname.lastname@example.org. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.
We never want to send you something that doesn't fit properly so we have size chart available on all our product pages. To find out the size for any item, click on the size chart in its Product Details page. And it will be more comfy to add 0.5cm for inner length than your kids' actual foot length. And, for ABC KIDS shoes, it will be more comfortable to add 1cm when wearing thick socks.
Placing an order at abckids.com is easy, all you have to do is browse, add and checkout.
Browse abckids.com by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed.
Add the item to your cart by selecting a size and color, etc, choose how many you want and then click the “add to cart” button. The item will be added to your cart and you can continue to shop.
Checkout by clicking on the cart icon in the top left of the page. Here you can review your choices, add a promo code, voucher or it will antomatically take its disscount when you've met the discount condition. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts.
If your order hasn't been settled and your order status is "Placed", you can cancel your order by visiting your order detail page. You can go to your order detail page by clicking "Track Your Order" button in your order confirmation email.
If your order has been settled and your order status is "Processing", please contact our customer service at
email@example.com for order cancellation. We would love to help you.
If your order status is "Assorting" or "Shipped", your order can't be cancelled. If you need any help about return, please contact our customer service after your order has been delivered.
1. If you are a ABC KIDS member, you may view the status of your order by logging into your ABC KIDS account and clicking on Orders.
2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address.
3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.
4. Please allow 24 to 48 hours for your order status to change.
1. If you are a ABC KIDS member, you may track your order by logging into your ABC KIDS account and clicking on Orders.
2. Click on Order Status on the top right of the page. Make sure to have your tracking number.
3. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Package" button to track your package. If you did not receive any shipment emails, please check your spam filter.
Occasionally, our popular products are in such high demand that we end up with backorders. If any item in your order is on backorder, we will ship the backordered items to you as soon as they are back to stock.
Our company is a quite big company, and sometimes there are lots of oders needed to be arranged, especially on festivals. So it may take a little bit longer for us to prepare for your orders, occasionally. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. It is our guarantee that if any part of your order hasn’t shipped within 30 days, refund will be available by contacting us at firstname.lastname@example.org.
ABC KIDS primarily uses PayPal and partial credit cards to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).
Besides of our default discounted prices and seasonal antomatically discount promotions, ABC KIDS also offers additional discounts. You may also share products you love to Facebook, Ins, and Pinterest to receive an extra 15-20% off. Be sure to follow all of our official social media for surprise promo codes, sales, and contests. You will enjoy more discounts and great deals.
On ABC KIDS, most of our discounts will be antomatically applied as long as you've met our discount condition. Of course, apart of the current great promotion, there are lots of extra coupon codes if we've follow our social media such as Facebook, Ins, and Pinterest, etc. You can get there coupon and apply on your orders any time.
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. ABC KIDS staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.
We have two shipping methods, they are Standard Shipping and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see "Shipping&Return" icon on any of our product page.
Yes, wherever you are, we will be able to deliver the products to you.
UPS or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from UPS or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
Is something missing from your order? Then simply follow these steps:
Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.
Check the status and comments of your order on ABC KIDS, and see if you received any emails fromABC KIDS about the order. It's possible we split your order into more than one delivery to speed things up.
Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched... meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)
If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your ABC KIDS order history. It's imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.
In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate ABC KIDS. In that case we will inform you and either pass on the refund directly or make a new delivery to you - it will be your choice to make.
Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on ABC KIDS in the meantime if you need the products urgently.
Usually, when you import goods from ABC KIDS, the packet will be inspected by your local Customs office.
There's usually no reason to worry because:
ABC KIDS provides all the necessary paperwork for your shipment;
In most countries it's pretty easy to import most kinds of consumer electronics;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.
If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from ABC KIDS. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on ABC KIDS, and in the case of a failed delivery, we cannot offer any compensation.
As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.
You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).
ABC KIDS has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
All returns must be made within 30 days after the product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
Step 1: Send a return request to email@example.com. Please remember to include the following details in the request, for faster processing:
a. Order Number
b. Name(s) of the Item(s) you want to return.
c. Reason for wanting to return the items(Size/Quality/Other Reasons...)
d. Photos of the items to be returned, for reference
*For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on our ABCKIDS tag.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specfic issues with the item(s).
Step 2: Our Customer Service Representatives will give a response to your request within 36 hours.
Depending on the case of the return, they will provide you with Better Options or just help you return.
Step 3: Upon receiving the return email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our warehourses(contact our customer support for the return address).
Step 4: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you've shipped the package and provide them with the "Tracking Number".
Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.
Note: If the return package reasons are due to customer's incomplete address or personal information, we will just refund half of all your payment.
Please know that currently we are not able to offer exchange service for any shipped orders. So, please make clear what you really want before you place your order. If you want a different size, different color, or different item, please place a new order.
If the refund is claimed for any item of your order, and at the same time your order doesn't include any promotions or discounts, you will receive a full refund for the item. But if the order includes promotions or discounts, the item will be refunded proportionally instead of full price. For example, if the original price of an item of your order is $10, and the grand total of your order is $18 after a $2 off discount, so you will receive $9 refund after cancelling this item.
Note: If the return package reasons are due to customer's incomplete address or personal information, we will just refund half of all your payment.
Our default currency is US Dollar, and you can change the currency by clicking on the SELECT CURRENCY on top left of the page. If it didn't work, please contact our customer support firstname.lastname@example.org for help.
Safeguarding your personal information is our first priority. ABC KIDS guarantees 100% secure ordering for all customers.
To protect you and your personal information, ABC KIDS uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.
You are also protected by the Fair Credit Billing Act, which prohibits your bank from charging your credit card for more than $50.00 of any unauthorized charge.
Further more, ABC KIDS never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or ABC KIDS’s cloud system.
ABC KIDS promises to always use the best and the most advanced technologies to ensure the security of your personal information.
If you have any other questions about the safety and security of your personal information, please email us at email@example.com.