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FAQs & Help


What are the benefits of a registered account?

How do I register for an account?

Can I change the shipping address of my order?

How do I know what size to choose?

How do I place an order?

Can I cancel my order after placing it?

Order Status

How do I check my order status?

How do I track the shipment of my order?

Why is my item on backorder?

What if my order status hasn’t changed to “shipped” for long?

Payment, Wallet & Promos

Payment Methods Accepted?

Can I pay COD - cash on delivery?

How to get discounts?

Where is my ABC KIDS Promo code?

How can I use my promo code?

What is Paypal?

Shipping & Delivery

What shipping method does ABC KIDS support?

What countries does ABC KIDS deliver to?

About Remote Areas - Delivery

ABC KIDS can ship to PO Box and APO Addresses?

If an item is missing a manual?

If an item is missing accessories such as buttons or shoestring?

If your item is delivered missing some of its parts?

If you receive a multi-item delivery with some items missing?

If there is some problem receiving the delivery due to Customs?

How much do you charge for shipping?

How long does it take to receive my order?

Will my package be charged customs and import charges?

What if my order arrives incomplete, damaged, or defective?

Warranty & Returns

What is your return policy?

How do I return something?

What is your exchange policy?

What is your refund policy?


How do I change the currency?

How can I unsubscribe from your newsletters?

How do we protect your information?

Contact Us

Are we hiring?

How to contact us?